Case Study

Employing Novel Technology

The Challenge

A European-based client with a US partner needed cost-effective execution of a detailed, technology-driven training program. The project involved hands-on learning introducing a novel medical technology. The training events were set to take place at different sites on different dates over a 6-month period. Participants were a large, diverse, international group of medical and pharmaceutical stakeholders located throughout the US and Europe. The schedule of training dates included multiple 2-day intensive training sessions for the technology interface. CMM Global was further tasked with incorporating adjustments and enhancements to the training presentations as the program rolled out and providing detailed tracking of user experiences, issues, and feedback.

The Solution

CMM Global staff in both the US and Europe worked with the client-partners to learn the technology and understand project goals. We managed the project from inception to finish after approval of an overall budget and plan of action, including staff and participant training, training materials, hands-on management of each event, 24-hour technical support, real-time issues/results reporting, and ongoing incorporation of technical adjustments. At the project’s conclusion, CMM Global provided summaries of the contemporaneous event reports, technology issues encountered, and participant reactions.

The Results

The project was completed on time and within budget. Both sponsors were very satisfied with our management and cost-efficiency. Our data analyses were immediately used to make the technology more user-friendly to patients and investigators participating in a clinical trial. They also enabled the client to make some adjustments to their plans for the technology’s implementation and to fine tune their budget.

The Next Step

Call us to discuss solution-based management strategies tailored specifically to your next project. We have the experience to plan and manage projects – large or small — in an innovative and cost effective manner. We’re always happy to explore new collaborative relationships and projects.